Prices not the best out there, customer service is bad, system is obviously glitchy. When we called,they had our account listed as past due, and the lady said we couldn't talk to someone about it until 830 because that's when they officially 'open.'Ĭaled back at 830 (awesome, we're both now late for work and sweating our butts off), the lady told us it was just a 'system error' and it would be back on 'shortly.' No apology or offer to compensate for the extreme inconvenience and time missed from work due to a major error on their part. We checked the account online, and same as every month, the payment had been successfully charged to the credit card and nothing was past due. Today,on a Monday morning at 7 am when I was about to make my coffee and get ready for work, our power was shut off. Prices are fine,although we receive tempting offers to switch all the time, we hadn't had any issues and didn't want to deal with the hassle of switching. Trust you will lose more with this type of unwarranted treatment of your good customers. Contacted ALL of them and shared this experience. I sent at least a dozen referrals to you. Your loss and apparently I lost for a month but lesson learned. YEP you should have a much lower Temporary rate for customers who are legacy but contract expires and they haven't yet reached out. If it were here on the phone in prior years when called, they would have rec'd a 5. Note it wasn't the nice person I last spoke to when I got this bill which I just knew had to be a mistake. Resist paying this kind of money for this type of service, no. Rated Customer Service low because when you call (which rarely did), their reps are all monotone, not cheerful, you feel like you're a bother to them.

This was an assault! Don't put yourself in the position I was in. I'm glad I have a choice in electric providers. I paid it and paid it timely via auto-pay BUT you bet I have cancelled their service and will NEVER return hopefully. But you would think as a long-time customer they would have worked with me. household is INSANE! Yes they did call to remind me of the expiring contract but I was in hospital and not paying attention to messages. $665 for ONE month, 2 person, 2500 sq ft. They DOUBLE if not TRIPLE the cost per KW if no contract signed even for lecacy customers. You just can't allow your contract to expire. Their rates started out a competitive prices. Agents are available Monday - Friday 830am to 530pm cst. You can renew online by logging into your portal at or by contact an agent at 866.937.5937. To shield yourself from potential increases this summer, please consider renewing to a fixed price plan as soon as possible. In February and March 2022 we issued fixed price expiration notices alerting you to this change. Below please find a recent article regarding the increased cost of electricity in the state of Texas.Ĭustomers like yourself that are on month-to-month plans do not benefit from YEP Energy being able to buy ahead for your contracted needs at competitive prices but instead, we have to only buy one month at a time. Our fixed-price contracts, and our month-to-month prices are very competitive with other REPS in the market today and all providers are seeing increased costs to serve. YEP Energy understands your concerns regarding increased electricity prices. They do demonstrate good customer service to resolve misunderstandings and may even drive you to challenge them in court or with the Public Utility Commission. You might think you are getting a good rate, but they lack understanding with their customers, and they will bully you once they have you in their contract.

I'm still waiting for them to reinstate my original contract term. I filed a complaint with the PUC who investigated the matter and is currently holding them accountable for the 3 year term. Upon my discovery of the reduced contract length, I began calling and communicating with their customer service which refused to reinstate the original contract term. Upon investigation, I realized that they changed my contracted term without my approval. I did not notice the expiration dates until 2 months before the end of my first year of service with them was complete and noticed the renewal notices (for twice the amount I originally locked in at). This is where they took a couple of lines out of my BBB complaints and used that against me to reduce my contract length from 3 years to 1 year as they saw fit. I started a complaint in the BBB about their fees to hold them accountable for the extra fees and variable rates. When I received my first bill, there were a lot of fees that increased my bill amounts which also included a variable rate increase they did not include in my contract rates. I locked in on a rate with YEP Energy in August, 2021 for a 3 year term.

Yep energy ca